Security and Privacy
Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our website, ngh.co.in, why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters. This Privacy and Security Policy is governed by our Terms and Conditions. To the extent there is a conflict between the terms of the Privacy and Security Policy and the Terms and Conditions, the Terms and Conditions shall govern. We may periodically make changes to this Privacy and Security Policy which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. By using the Site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version.
What Information Do We Collect From You? Why?
“Real World” Personal Contact Information
To make a purchase through the Site, we require you to supply us with your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" personal contact information. If you supply us with your personal contact information, you may later access it, update it, modify it and delete any inaccuracies. Please note, we generally keep a copy of the previous personal contact information for our records. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by accessing your account through the My Account link located at the top of each page on the Site. You may also choose simply not to provide your personal contact information at the point of collection; however, you will not be able to purchase products through the Site.
Your Email Address
To register for an account through the Site, we require you to supply us with your email address, or other information needed to contact you online. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through the My Account link located at the top of each page on the Site. Please note, we generally keep a copy of your previous email address(es) for our records. You may also choose simply not to provide us with your email address; however you will not be able to purchase products through the Site. We use this information to complete, support and analyze your purchases from us, to facilitate and improve your use of the Site, to communicate with you, and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about specials offered through the Site (only if you have selected this service on the Account Login page). This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your email address to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
Credit Card and Payment Information
When you purchase an item through the Site, you are required to select a method of payment. We transmit your entire credit card number to the appropriate credit card company in an encrypted format during order processing. We DO NOT keep your credit card information on file.
Other Types of Information We Collect
We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your purchase information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
Navigation and Clickstream Data
As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the Site; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Site or on a third party’s website; for internal purposes. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.
When and Why we Might Disclose Your Personal Information
We may disclose your information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the Site or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If we should ever file for bankruptcy, are part of a reorganization, sell our assets or merge with another company, we may sell the information you provide to us through the Site to a third party or share your personal information with the third party or company we merge with.
What are Cookies? Why Do We Use Them?
How Do We Protect Information We Collect?
We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, with the objective that only we can read a customer's personal information. We employ physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of any personal contact information.
How Long Do We Keep User Information?
We generally keep user data on our server or in our archives for as long as we reasonably need it (for instance for taxation or insurance purposes or in case orders may give rise to claims). We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.
Information About Products and Services We Offer
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products and services which we think may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, you may do so by accessing your account through the My Account link located at the top of each page on the Site.
If You Have a Privacy Question
If you have a privacy question about the Site, or about the Privacy and Security Policy, write to us at:
New Gramophone House
31-B, Pleasure Garden Market, Opp. Moti Cinema
Main Road, chandni Chowk,
Delhi – 110006 , India
We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your privacy question.
This Privacy and Security Policy was last revised and made effective as of May 1 , 2011
Can I Cancel My Order?
Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment. Please follow the directions below to see if your order may be cancelled.
- Email us here
- Enter your order number
- Enter item/s you want cancelled
- Send email
We will return your email promptly to confirm receipt and contact you for updates on your order cancellation.
All orders that are cancelled will be credited in the original form of payment used when the order was placed.
Orders with Coupons : If you used a coupon on your order, you will be credited for the entire order minus the coupon amount. Please note that coupons are treated as discounts and will not be recreated or reissued. For orders with multiple items where only some items are cancelled, your order total will be recalculated to determine if the coupon still applies. For example, some coupons require a minimum purchase amount or are coupons for specific products only. If your coupon does not apply, or your new order total is greater than the original total, a message will appear stating that your order cannot be cancelled.
Orders with In-store Credit : If you placed an order using in-store credit, the portion of the order paid with in-store credit will be refunded as in-store credit after all other payment methods have been credited.
Monthly Give-Away Promotion
- To be qualified and participate in our MONTHLY Give-Away you must be a registered ngh.co.in user with a valid email address. (We will use your email address to contact you if you've won!)
- You must have at least a Rs.1000/- order (not including tax & shipping and handling fees) during the promotional month to be qualified.
- Orders Rs.1000/- (not including tax & shipping and handling fees) and above are qualified for the monthly drawing
- Order is defined as a single order and the sum of the products purchased is equal to or more than Rs.1000/-, not including taxes, fees and shipping costs.
- There is only ONE (1) winner per month
- There are no trades, exchanges and credit on the promo item.
- GOOD LUCK!