Delivery Information

Shipping

 

We ship within 1-3 business days of when you place your order. A small percentage of items require a longer ship-out time for oversized items. We currently ship via Blazeflash, DTDC or similar courier for domestic shipping & DHL, Fedex or similar courier for international shipping. We are currently working on adding additional shipping options. On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the timeframe.

Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 2-5 business days from the day item sent.

PO Box Shipping: At the moment, we can not ship items to a PO Box.

International Shipping: We are shipping most of countries of U.S.A. , Europe, Asia, Australia.

Return Policies

Returns Policy For all items online sales: Provided goods are returned as sold within 7 days, we can exchange any goods, send replacements or refund your money. Goods must be returned by Registered Post at your expense.

Refund procedure : please email welcome@ngh.co.in or call +91(11)23271524 or +91-9810955557 for a refund number.calls may be recorded for security purposes

Our promise to you : we will deal with any complaints in a fair, confidential, effective way that is available online and easy to use, should you have any complaints please contact

Anuj Rajpal - 9810955557 or anuj@ngh.co.in calls may be recorded for security purposes 

Customer service is available 10h30 to 19h00 at +91(11)23271524.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act ) We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address if you chose to join our subscription list .You will be allowed to unsubscribe at any time if you email .

The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing  welcome@ngh.co.in If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the India, we will always obtain your consent first.

For permission to reproduce any contents of this web site, please contact us by phone on +91(11)23271524. calls may be recorded for security purposes